With the rise of hand-held communication devices, digital interactions have grown from response-delayed email to real-time communications through SMS and messaging platforms/apps.

Email is no longer the best option for communication with clients. With two-way real-time communications, businesses can achieve a new level of interaction – creating a dialog with customers and immediately meeting and reacting to their needs.

With the right digital communications platform, interactions with clients can send appointment reminders and receive confirmations, schedule appointments, solve customer problems, follow up on problem resolution, and conduct client satisfaction surveys.

The key to this digital revolution is the development of Intelligent Digital Communications platforms. Many digital communications platforms exist: WhatsApp, SMS, Facebook Messenger, etc., and connecting these channels to Artificial Intelligence (AI) systems makes intelligent digital communications unique. With connections between communication and artificial intelligence, there are no limits on the level of client interaction.

AI systems can connect with other systems like customer databases, billing systems, calendars, and trouble ticketing systems. With bots, AI systems can communicate and automate activities requiring human intervention. The convergence of these technologies creates a unique opportunity to connect with customers more frequently and meaningfully. These interactions include: